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Multichannel Support Technician Course

Multichannel Support Technician Course
from 4 to 360h flexible workload
certificate recognized by MEC

What will I learn?

Improve your call centre career prospects with our Multichannel Support Technician Course (Eritrean Context). Learn how to measure and improve customer satisfaction, and how to use tools like CRM systems and social media management effectively in an Eritrean setting. Develop strong communication skills for different communication methods, improve your timekeeping and focus on what's most important. Get better at finding problems and fixing them efficiently. Join us to become a very important part of the rapidly changing world of multichannel support in Eritrea.

Elevify advantages

Develop skills

  • Master customer satisfaction: Measure and enhance client happiness effectively to improve customer service.
  • Utilize CRM systems: Manage customer relationships using modern CRM systems.
  • Optimize communication: Adapt your communication style to different ways of communicating.
  • Prioritize tasks efficiently: Balance and manage different types of support requests effectively.
  • Solve problems creatively: Find problems and fix them in a smart way to give the best solutions.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor of the Prison System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company where I work.
SilviaNurse
Very great course. Lots of rich information.
WiltonCivil Firefighter

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