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Passenger Service Agent Course

Passenger Service Agent Course
4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course equips you with essential skills for check-in, gate management, baggage handling, and overbooking scenarios. You'll learn to support passengers with reduced mobility, families, and unaccompanied minors, while prioritizing safety, on-time performance, and excellent service. Includes practical scripts, workflows, and regulatory knowledge for frontline aviation roles.

Elevify advantages

Develop skills

  • Master international check-in with speed, accuracy, and full regulatory compliance.
  • Handle overbooking calmly using proven scripts and effective solutions for denied boarding.
  • Develop baggage handling skills including rules, tagging, and quick resolution of irregularities.
  • Provide safe and respectful assistance to PRMs and families under time constraints.
  • Control gate operations with reseating, aircraft changes, and efficient boarding processes.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students are saying

Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.
Giulio Carlo
Giulio CarloPrompt Engineering Student

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