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Passenger Service Agent Course

Passenger Service Agent Course
4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course equips you with essential skills for check-in, gate management, baggage handling, and overbooking scenarios. You'll learn to support passengers with reduced mobility, families, and unaccompanied minors, while prioritizing safety, on-time performance, and excellent service. Includes practical scripts, workflows, and regulatory knowledge for frontline aviation roles.

Elevify advantages

Develop skills

  • Master international check-in with speed, accuracy, and full regulatory compliance.
  • Handle overbooking calmly using proven scripts and effective solutions for denied boarding.
  • Develop baggage handling skills including rules, tagging, and quick resolution of irregularities.
  • Provide safe and respectful assistance to PRMs and families under time constraints.
  • Control gate operations with reseating, aircraft changes, and efficient boarding processes.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Correctional System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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