Passenger Service Agent Course
4/5
Gain expertise in check-in processes, baggage management, overbooking resolution, PRM assistance, and gate operations through this focused Passenger Service Agent Training. Develop the confidence to manage high-pressure situations, complex passenger needs, and tight schedules in the dynamic aviation industry, ensuring smooth operations and superior service.

4.0 in rating
4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with essential skills for check-in, gate management, baggage handling, and overbooking scenarios. You'll learn to support passengers with reduced mobility, families, and unaccompanied minors, while prioritizing safety, on-time performance, and excellent service. Includes practical scripts, workflows, and regulatory knowledge for frontline aviation roles.
Elevify advantages
Develop skills
- Master international check-in with speed, accuracy, and full regulatory compliance.
- Handle overbooking calmly using proven scripts and effective solutions for denied boarding.
- Develop baggage handling skills including rules, tagging, and quick resolution of irregularities.
- Provide safe and respectful assistance to PRMs and families under time constraints.
- Control gate operations with reseating, aircraft changes, and efficient boarding processes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to switch platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the presentation style and video transcription, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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