Passenger Service Agent Course
Gain expertise in check-in processes, baggage management, overbooking resolution, PRM assistance, and gate operations through this focused Passenger Service Agent Training. Develop the confidence to manage high-pressure situations, complex passenger needs, and tight schedules in the dynamic aviation industry, ensuring smooth operations and superior service.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with essential skills for check-in, gate management, baggage handling, and overbooking scenarios. You'll learn to support passengers with reduced mobility, families, and unaccompanied minors, while prioritizing safety, on-time performance, and excellent service. Includes practical scripts, workflows, and regulatory knowledge for frontline aviation roles.
Elevify advantages
Develop skills
- Master international check-in with speed, accuracy, and full regulatory compliance.
- Handle overbooking calmly using proven scripts and effective solutions for denied boarding.
- Develop baggage handling skills including rules, tagging, and quick resolution of irregularities.
- Provide safe and respectful assistance to PRMs and families under time constraints.
- Control gate operations with reseating, aircraft changes, and efficient boarding processes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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