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Airport Service Quality Course

Airport Service Quality Course
4 to 360h flexible workload
certificate valid in your country

What will I learn?

Gain practical skills in the Airport Service Quality Course to map passenger journeys, minimize queues, enhance cleanliness, and optimize check-in, security, and boarding. Master designing ASQ indicators, creating dashboards, utilizing sensors and surveys, stakeholder engagement, and executing a six-month improvement initiative that elevates satisfaction, reliability, and punctuality throughout the airport terminal.

Elevify advantages

Develop skills

  • Design ASQ indicators with clear KPIs, targets, and benchmarks.
  • Map passenger journeys to identify pain points from curb to gate.
  • Redesign processes to optimize queues, staffing, and fast-track flows.
  • Deploy smart ASQ technologies like sensors, surveys, and analytics.
  • Lead ASQ change by engaging stakeholders and sustaining improvements.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Correctional System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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