Airport Service Quality Course
The Airport Service Quality Course equips you with tools to enhance passenger satisfaction and operational efficiency. You will learn to map passenger journeys, redesign queues and processes, establish ASQ indicators, leverage data and technology such as sensors and surveys, and implement targeted six-month improvement programs that yield measurable gains in reliability, on-time performance, and overall terminal experience.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
Gain practical skills in the Airport Service Quality Course to map passenger journeys, minimize queues, enhance cleanliness, and optimize check-in, security, and boarding. Master designing ASQ indicators, creating dashboards, utilizing sensors and surveys, stakeholder engagement, and executing a six-month improvement initiative that elevates satisfaction, reliability, and punctuality throughout the airport terminal.
Elevify advantages
Develop skills
- Design ASQ indicators with clear KPIs, targets, and benchmarks.
- Map passenger journeys to identify pain points from curb to gate.
- Redesign processes to optimize queues, staffing, and fast-track flows.
- Deploy smart ASQ technologies like sensors, surveys, and analytics.
- Lead ASQ change by engaging stakeholders and sustaining improvements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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