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Airport Service Quality Course

Airport Service Quality Course
4 to 360h flexible workload
certificate valid in your country

What will I learn?

You will learn how to map the full passenger journey and identify the service gaps that hurt satisfaction scores. You will design and implement measurement systems using KPIs, surveys, and real-time feedback tools. The course covers terminal operations, staff training, accessibility standards, and commercial service quality. You will also develop skills in service recovery, crisis communication, and cross-functional improvement planning. By the end, you will produce a complete airport quality improvement plan ready to apply in your organization.

Elevify advantages

Develop skills

  • Passenger Journey Mapping: Identify and improve every touchpoint across the full airport experience.
  • Service Quality Measurement: Design surveys and dashboards that turn passenger data into action.
  • Irregular Operations Management: Build recovery protocols that protect satisfaction during disruptions.
  • Staff Performance Development: Create training programs and KPIs that drive a passenger-first culture.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students are saying

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Giulio CarloDigital Marketing Student
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