Airport Passenger Services Course
Gain essential skills in airport passenger services, covering check-in, boarding, baggage handling, safety protocols, and customer care. Master disruption management, special assistance, regulatory compliance, and team coordination to ensure smooth, professional operations in busy aviation settings across Canada and beyond.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
Acquire hands-on expertise in airport passenger services, including efficient check-in processes, boarding procedures, baggage regulations, document verification, late passenger management, and special needs support. Develop strong communication skills, conflict de-escalation techniques, professional demeanor, safety awareness, compliance knowledge, and team coordination to facilitate seamless flights and positive passenger experiences.
Elevify advantages
Develop skills
- Airport check-in mastery: verify IDs, baggage, and documents confidently.
- Boarding gate operations: manage on-time boarding, late arrivals, and standby passengers.
- Passenger disruption handling: de-escalate conflicts and resolve incidents safely.
- Regulatory compliance: apply aviation rules on boarding, rights, and safety standards.
- Professional airport service: prioritize tasks, coordinate teams, and satisfy travelers.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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