Lesson 1Monthly preventive maintenance schedule (deep-clean, lint traps, hoses, belts, ventilation)Outlines a monthly preventive maintenance plan, including deep cleaning, lint and vent service, hose and belt checks, and safety tests, to reduce breakdowns, extend equipment life, and support insurance and warranty needs.
Monthly deep cleaning of machinesInspecting hoses, belts, and sealsDryer lint trap and vent maintenanceTesting safety interlocks and stopsDocumenting completed PM tasksLesson 2Machine problem logging system (spreadsheet/logbook fields, timestamps, photo evidence, severity, technician contact)Explains how to log every machine problem using a consistent system with timestamps, photos, severity ratings, and technician notes, creating a history that supports faster diagnosis, warranty claims, and trend analysis.
Standard log fields and naming rulesRecording timestamps and staff initialsAttaching photos and video evidenceSeverity levels and impact categoriesClosing tickets and documenting fixesLesson 3Inventory and supplies management (cleaning chemicals, spare parts, signage, PPE)Explains how to track and reorder chemicals, spare parts, signage, and PPE using par levels and labelled storage, preventing stockouts, waste, and unsafe substitutions that could damage machines or endanger staff.
Setting par levels for key suppliesOrganizing labeled storage areasReorder cycles and vendor coordinationTracking usage and shrinkage trendsSafe handling of chemicals and PPELesson 4Rules for technician escalation (criteria, response time targets, cost thresholds, warranty checks)Defines when and how to escalate issues to technicians, including urgency levels, response time targets, cost approval limits, and warranty checks, so staff act quickly while controlling expenses and protecting coverage.
Classifying minor vs critical machine failuresSetting response time targets by issue typeCost thresholds and approval authorityWarranty verification before any repairEscalation steps and communication logLesson 5Basic troubleshooting and safe DIY fixes (coin jams, door seals, soap dispensers, resetting controls)Provides safe, basic troubleshooting steps for common issues such as coin jams, door seal leaks, soap dispenser clogs, and control resets, including clear limits on what staff may fix without a licensed technician.
Initial safety checks before any workClearing coin and card jams safelyCleaning door gaskets and sealsUnclogging soap and softener dispensersResetting controls and power cyclingLesson 6Weekly machine and space checklist (detailed tasks for washers, dryers, folding area, restrooms, floors)Details a weekly checklist for washers, dryers, customer areas, and restrooms, including cleaning, visual inspections, and simple tests, to catch early issues, maintain appearance, and ensure a safe, pleasant environment.
Weekly washer inspection and cleaningWeekly dryer inspection and lint checksFolding tables, carts, and seating tasksRestroom and trash maintenance stepsFloors, drains, and entryway checksLesson 7Sourcing parts and negotiating with service providers (how to find technicians, compare quotes, service contracts)Covers how to locate qualified technicians, compare quotes, and negotiate service terms, including labour rates, parts markups, and response times, to secure reliable, cost-effective support for all key equipment.
Finding and vetting local techniciansRequesting and comparing repair quotesNegotiating service contracts and SLAsManaging preferred vendor listsTracking vendor performance and costsLesson 8Safety, compliance, and equipment documentation (electrical checks, fire safety, manufacturer manuals)Describes how to maintain safety and compliance through regular electrical and fire checks, lockout procedures, and up-to-date manuals and permits, ensuring staff know where to find and follow required documentation.
Electrical panel and cord inspectionsFire extinguishers and exits checksLockout/tagout basics for attendantsStoring manuals and wiring diagramsMaintaining permits and inspection records
