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Corporate Customer Service Course

Corporate Customer Service Course
4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course provides practical strategies to enhance customer satisfaction, operational efficiency, and performance in corporate support settings. Participants will learn to create targeted CSAT surveys, establish robust SLAs and quality benchmarks, develop insightful dashboards, and execute ongoing improvement processes. Additionally, gain expertise in coaching teams, managing performance, and refining communication to elevate metrics, streamline workflows, and foster lasting customer loyalty.

Elevify advantages

Develop skills

  • Master call center KPIs like AHT, FCR, CSAT, and NPS to drive better results.
  • Design effective CSAT surveys that are concise and free from bias to capture true customer feedback.
  • Develop coaching and QA skills using 1:1 sessions and scorecards to rapidly improve agent performance.
  • Build intuitive dashboards for SLA monitoring and queue management to enable quick data-driven decisions.
  • Implement change management strategies with microlearning and gamification to successfully introduce new standards.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students are saying

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to switch platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the presentation style and video transcription, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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