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Phone-Based Customer Service Course
Elevate your call centre career with our Phone-Based Customer Service Course. Master essential skills like telephone etiquette, managing call flow, and maintaining a professional tone. Learn to build rapport, ensure customer satisfaction, and manage expectations. Enhance your stress management with time management and self-care techniques. Develop quick problem-solving strategies and effective communication skills, including empathy and active listening. Embrace continuous learning through feedback and reflection. Join now for a transformative experience!
- Master call flow: Efficiently manage and direct customer interactions.
- Build rapport: Establish trust and connection with every customer.
- Solve problems swiftly: Develop quick, effective solutions for issues.
- Communicate clearly: Use concise, empathetic language for clarity.
- Manage stress: Maintain composure and self-care under pressure.

4 to 360h flexible workload
certificate recognized by MEC
What will I learn?
Elevate your call centre career with our Phone-Based Customer Service Course. Master essential skills like telephone etiquette, managing call flow, and maintaining a professional tone. Learn to build rapport, ensure customer satisfaction, and manage expectations. Enhance your stress management with time management and self-care techniques. Develop quick problem-solving strategies and effective communication skills, including empathy and active listening. Embrace continuous learning through feedback and reflection. Join now for a transformative experience!
Elevify advantages
Develop skills
- Master call flow: Efficiently manage and direct customer interactions.
- Build rapport: Establish trust and connection with every customer.
- Solve problems swiftly: Develop quick, effective solutions for issues.
- Communicate clearly: Use concise, empathetic language for clarity.
- Manage stress: Maintain composure and self-care under pressure.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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