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Customer Journey Course

Customer Journey Course
4 to 360h flexible workload
certificate valid in your country

What will I learn?

The Customer Journey Course shows you how to handle home internet issues with clarity, speed, and consistency. Learn to define customer personas, map every stage from outage to resolution, reduce transfers, and use self-service, proactive updates, and better tools. Understand key metrics like CSAT, effort, and FCR so you can pinpoint pain points, improve processes, and deliver a smoother, more reliable experience every time.

Elevify advantages

Develop skills

  • Map customer journeys: quickly chart end-to-end internet outage experiences.
  • Reduce call friction: cut transfers, repeats, and customer effort in tech calls.
  • Use CX metrics: read CSAT, CES, and ops KPIs to drive fast improvements.
  • Run root-cause analysis: find and fix key pain points in support journeys.
  • Design better support flows: blend IVR, SMS, app, and agents for smooth CX.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Correctional System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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