Corporate Customer Service Course
The Corporate Customer Service Course equips you with essential tools to elevate call center operations. Master key KPIs such as AHT, FCR, CSAT, and NPS design unbiased CSAT surveys apply QA scorecards and coaching techniques create actionable dashboards and use change management tactics like microlearning and gamification. Achieve higher service levels, increased agent engagement, and superior customer satisfaction in dynamic support environments.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course provides practical strategies to enhance customer satisfaction, operational efficiency, and performance in corporate support settings. Participants will learn to create targeted CSAT surveys, establish robust SLAs and quality benchmarks, develop insightful dashboards, and execute ongoing improvement processes. Additionally, gain expertise in coaching teams, managing performance, and refining communication to elevate metrics, streamline workflows, and foster lasting customer loyalty.
Elevify advantages
Develop skills
- Master call center KPIs like AHT, FCR, CSAT, and NPS to drive better results.
- Design effective CSAT surveys that are concise and free from bias to capture true customer feedback.
- Develop coaching and QA skills using 1:1 sessions and scorecards to rapidly improve agent performance.
- Build intuitive dashboards for SLA monitoring and queue management to enable quick data-driven decisions.
- Implement change management strategies with microlearning and gamification to successfully introduce new standards.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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