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Building Rapport with Customers Course

Building Rapport with Customers Course
4 to 360h flexible workload
certificate valid in your country

What will I learn?

The Building Rapport with Customers Course gives you practical tools to create trust quickly, handle tough conversations, and keep people loyal. Learn empathy, active listening, mirroring, and clear call flow, plus ISP technical and billing basics. Use real call recordings, role-plays, and measurable KPIs like CSAT and FCR to improve performance, reduce churn, and deliver consistently positive experiences.

Elevify advantages

Develop skills

  • Empathy and rapport on calls: use tone, scripts, and cues to build fast trust.
  • Active listening and call flow: clarify, document, and drive first-contact resolution.
  • De-escalation and retention: calm angry callers and turn complaints into loyalty.
  • Mirroring and language matching: align tone and wording without sounding scripted.
  • ISP tech and billing basics: explain fixes and charges in clear, simple language.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Correctional System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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