Prevention Agent Course
The Prevention Agent Training Course equips private security personnel with skills to reduce retail theft through effective CCTV and patrol use, adherence to legal and ethical guidelines, conflict de-escalation, and collaboration with store teams to protect assets while upholding customer rights. It covers practical strategies for handling incidents professionally and minimizing risks in retail environments.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course provides practical training for managing theft risks, customer service, and store incidents confidently. Participants learn legal boundaries, use-of-force protocols, de-escalation techniques, CCTV operations, patrol strategies, and evidence management. It emphasizes teamwork with store personnel, heightened situational awareness, and effective tactics to minimize losses and safeguard people and property.
Elevify advantages
Develop skills
- Legal compliance for security: quickly apply rules on searches, detentions, and force.
- Retail loss prevention strategies: reduce theft using EAS, store layouts, and hidden deterrents.
- CCTV and patrol coordination: design routes, identify blind spots, and preserve video evidence.
- Customer service professionalism: manage complaints, de-escalate tensions, and respect dignity.
- Store risk evaluation: analyze behaviors, prioritize threats, and intervene proactively.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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