Patient Communication Skills Course
This course equips healthcare professionals with confident, compassionate skills for handling challenging patient talks, delivering bad news, end-of-life discussions, de-escalation techniques, family conferences, and self-care strategies to prevent burnout and boost teamwork. Participants gain practical scripts and frameworks like SPIKES for real-world application.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
Gain skills to manage tough patient interactions with confidence using clear language, empathy, de-escalation methods, and SPIKES for bad news delivery. Practice scripts for family meetings, follow-up care, and self-care routines to combat burnout and improve team collaboration in healthcare settings.
Elevify advantages
Develop skills
- Master tough conversations using SPIKES protocol, tone control, and body language.
- Explain medical diagnoses clearly with plain language, teach-back methods, and no jargon.
- De-escalate patient emotions quickly with tools for anger, denial, and anxiety.
- Facilitate family meetings to align goals, discuss DNR orders, and record decisions.
- Safeguard your well-being and team through debriefs, burnout detection, and support.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to switch platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the presentation style and video transcription, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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