Patient Communication Skills Course
This course equips healthcare professionals with confident, compassionate skills for handling challenging patient talks, delivering bad news, end-of-life discussions, de-escalation techniques, family conferences, and self-care strategies to prevent burnout and boost teamwork. Participants gain practical scripts and frameworks like SPIKES for real-world application.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
Gain skills to manage tough patient interactions with confidence using clear language, empathy, de-escalation methods, and SPIKES for bad news delivery. Practice scripts for family meetings, follow-up care, and self-care routines to combat burnout and improve team collaboration in healthcare settings.
Elevify advantages
Develop skills
- Master tough conversations using SPIKES protocol, tone control, and body language.
- Explain medical diagnoses clearly with plain language, teach-back methods, and no jargon.
- De-escalate patient emotions quickly with tools for anger, denial, and anxiety.
- Facilitate family meetings to align goals, discuss DNR orders, and record decisions.
- Safeguard your well-being and team through debriefs, burnout detection, and support.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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