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Patient Communication Skills Course

Patient Communication Skills Course
4 to 360h flexible workload
certificate valid in your country

What will I learn?

Gain skills to manage tough patient interactions with confidence using clear language, empathy, de-escalation methods, and SPIKES for bad news delivery. Practice scripts for family meetings, follow-up care, and self-care routines to combat burnout and improve team collaboration in healthcare settings.

Elevify advantages

Develop skills

  • Master tough conversations using SPIKES protocol, tone control, and body language.
  • Explain medical diagnoses clearly with plain language, teach-back methods, and no jargon.
  • De-escalate patient emotions quickly with tools for anger, denial, and anxiety.
  • Facilitate family meetings to align goals, discuss DNR orders, and record decisions.
  • Safeguard your well-being and team through debriefs, burnout detection, and support.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Correctional System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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