Professional Hotel and Catering Training
This course equips you with essential skills for professional hotel and catering operations at 4-star levels. You will learn shift planning, guest communication, complaint resolution, hygiene controls, and team coordination to ensure smooth service, regulatory compliance, and career advancement in travel and tourism. Gain practical tools like checklists, SOPs, and KPIs to handle busy periods confidently and maintain high guest satisfaction.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
Acquire hands-on skills to manage hotel and catering shifts efficiently while upholding 4-star standards and ensuring guest satisfaction. Master checklists, standard operating procedures (SOPs), key performance indicators (KPIs), welcome protocols, complaint resolution using APIAF, kitchen and event coordination, plus hygiene, safety, and quality controls for organized, compliant service during peak times.
Elevify advantages
Develop skills
- Shift planning expertise: create efficient schedules for hotel and restaurant peaks.
- 4-star service standards: implement SOPs, KPIs, and operational benchmarks.
- Guest interaction skills: master welcoming, guiding, and reassuring guests.
- Complaint management: apply APIAF method to resolve issues effectively.
- Hygiene and safety protocols: conduct checks for full compliance.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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