Professional Hospitality Training
Develop essential hospitality management skills tailored for 4-star urban hotels. Learn to chart guest journeys, address service issues, implement effective complaint resolution, leverage hotel technology like PMS and CRM systems, and coach teams to elevate guest satisfaction, improve online reviews, drive upsell opportunities, and optimize metrics such as ADR and RevPAR in the travel and tourism industry.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with practical strategies to enhance guest satisfaction and increase revenue in hospitality settings. You will learn to optimize housekeeping and front desk operations, create compelling upsell strategies, and handle guest data ethically. Gain expertise in service recovery techniques, key performance indicators, feedback mechanisms, basic technology integration, and fostering a high-performance service culture via staff training and management.
Elevify advantages
Develop skills
- Design guest journeys by mapping key touchpoints in 4-star hotels to exceed expectations for various segments.
- Master service recovery by swiftly addressing complaints with structured escalation protocols.
- Implement tech-driven hospitality using property management systems, CRM, and messaging for personalized guest experiences.
- Deliver revenue-oriented service by optimizing operations, natural upselling, and improving ADR and RevPAR.
- Coach and empower teams through training, motivation, and rewards to ensure reliable high-quality service.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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