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Professional Hospitality Training

Professional Hospitality Training
4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course equips you with practical strategies to enhance guest satisfaction and increase revenue in hospitality settings. You will learn to optimize housekeeping and front desk operations, create compelling upsell strategies, and handle guest data ethically. Gain expertise in service recovery techniques, key performance indicators, feedback mechanisms, basic technology integration, and fostering a high-performance service culture via staff training and management.

Elevify advantages

Develop skills

  • Design guest journeys by mapping key touchpoints in 4-star hotels to exceed expectations for various segments.
  • Master service recovery by swiftly addressing complaints with structured escalation protocols.
  • Implement tech-driven hospitality using property management systems, CRM, and messaging for personalized guest experiences.
  • Deliver revenue-oriented service by optimizing operations, natural upselling, and improving ADR and RevPAR.
  • Coach and empower teams through training, motivation, and rewards to ensure reliable high-quality service.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Correctional System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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