PMR Agent Training
Develop professional skills as a PRM agent in high-volume airports. Gain knowledge of Canadian accessibility laws, safe assistance techniques for mobility devices, clear and sensitive communication, incident handling protocols, and streamlined procedures to provide secure, respectful service to passengers with reduced mobility. This training ensures compliance, efficiency, and passenger dignity in dynamic terminal environments.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
PRM Agent Training equips you with practical skills to confidently assist passengers with reduced mobility in busy airport terminals. Master Canadian regulations, accessibility standards, aviation authority rules, and transport security guidelines. Learn safe wheelchair handling, equipment operation, infection prevention, and efficient time management. Practice effective communication, cultural awareness, risk assessment, emergency response, and use practical checklists for seamless, compliant, and stress-free support.
Elevify advantages
Develop skills
- PRM operations expertise: triage passengers, optimize routes, and coordinate with multiple teams.
- Disability support proficiency: perform safe transfers, provide guidance, and communicate respectfully.
- Canadian PRM regulatory compliance: implement accessibility standards, aviation rules, and security protocols in airport routines.
- PRM incident management: assess risks, record details, and safeguard passenger rights.
- Hygiene and equipment handling: sanitize, use, and maintain mobility aids securely.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to switch platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the presentation style and video transcription, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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