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Luxury Hotel Receptionist Training

Luxury Hotel Receptionist Training
4 to 360h flexible workload
certificate valid in your country

What will I learn?

This training equips you with essential skills for exceptional 5-star front desk service in luxury hotels. You'll master VIP guest handling, efficient check-in processes, room allocation for early arrivals, and seamless coordination with housekeeping, concierge, and bell services. Gain expertise in resolving complaints, ethical upselling techniques, managing overbookings, and using ready-made scripts, emails, and templates to enhance guest satisfaction and increase revenue quickly.

Elevify advantages

Develop skills

  • Master luxury front desk operations for seamless 5-star guest service from arrival to departure.
  • Coordinate effectively with PMS systems, housekeeping, concierge, and bell staff.
  • Develop upselling skills to ethically promote upgrades, packages, and premium experiences.
  • Excel in guest communications, including VIP interactions, complaint resolution, and professional emails.
  • Handle overbookings and incidents with calm, efficient solutions that retain guest loyalty.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Correctional System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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