Hotel Receptionist Training
This course equips you with essential front desk skills in reservations, billing, guest communication, and operations. Gain confidence handling overbookings, complaints, and peak shifts while building professional receptionist abilities valued by global travel and tourism employers. Master check-ins, payments, multitasking, and interdepartmental coordination for career success.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
Enhance front desk expertise through practical training on check-in/out procedures, reservation management, upgrades, and overbooking resolutions. Master guest interactions, complaint handling, service recovery, billing, payments, and corporate accounts. Improve time management, multitasking, professionalism, PMS system use, shift handovers, and collaboration with housekeeping, maintenance, and other hotel teams.
Elevify advantages
Develop skills
- Master reservations by confidently managing overbooking, upgrades, and walk-ins.
- Excel at front desk tasks including seamless check-in, check-out, and room assignments.
- Develop precise hotel billing skills for payments, folios, refunds, and audits.
- Learn effective service recovery to quickly resolve complaints, noise issues, and difficult guests.
- Enhance professional communication for team coordination, incident logging, and shift management.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to switch platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the presentation style and video transcription, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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