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Hotel Front Desk & Reservations Training Course

Hotel Front Desk & Reservations Training Course
4 to 360h flexible workload
certificate valid in your country

What will I learn?

Acquire hands-on skills for handling calls, ensuring precise bookings, and confidently operating PMS systems. Master streamlined check-in and check-out processes, payment and ID checks, overbooking prevention strategies, effective guest communication scripts, and dispute resolution techniques. Utilize practical checklists to enhance time management, maintain composure under pressure, and provide top-tier, efficient service on every shift.

Elevify advantages

Develop skills

  • Professional reservations handling: secure, document, and confirm bookings quickly.
  • Expert PMS operations: manage check-in, check-out, folios, and room inventory.
  • Overbooking control: prevent issues, relocate guests, and maintain satisfaction.
  • Billing and disputes mastery: correct folios, process payments, and resolve complaints.
  • Front desk workflow excellence: use checklists, prioritize tasks, and remain calm.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Correctional System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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