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Hotel Front Desk & Reservations Training Course

5/5
Hotel Front Desk & Reservations Training Course
5.0 in rating
4 to 360h flexible workload
certificate valid in your country

What will I learn?

Acquire hands-on skills for handling calls, ensuring precise bookings, and confidently operating PMS systems. Master streamlined check-in and check-out processes, payment and ID checks, overbooking prevention strategies, effective guest communication scripts, and dispute resolution techniques. Utilize practical checklists to enhance time management, maintain composure under pressure, and provide top-tier, efficient service on every shift.

Elevify advantages

Develop skills

  • Professional reservations handling: secure, document, and confirm bookings quickly.
  • Expert PMS operations: manage check-in, check-out, folios, and room inventory.
  • Overbooking control: prevent issues, relocate guests, and maintain satisfaction.
  • Billing and disputes mastery: correct folios, process payments, and resolve complaints.
  • Front desk workflow excellence: use checklists, prioritize tasks, and remain calm.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students are saying

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to switch platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the presentation style and video transcription, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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