Hotel Front Desk & Reservations Training Course
Gain mastery in hotel front desk and reservations: confidently manage calls, check-ins, billing, overbooking, and guest complaints. Perfect for travel and tourism professionals seeking exceptional service and advancement in hotel operations. This course builds practical skills for efficient, professional performance in high-pressure environments.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
Acquire hands-on skills for handling calls, ensuring precise bookings, and confidently operating PMS systems. Master streamlined check-in and check-out processes, payment and ID checks, overbooking prevention strategies, effective guest communication scripts, and dispute resolution techniques. Utilize practical checklists to enhance time management, maintain composure under pressure, and provide top-tier, efficient service on every shift.
Elevify advantages
Develop skills
- Professional reservations handling: secure, document, and confirm bookings quickly.
- Expert PMS operations: manage check-in, check-out, folios, and room inventory.
- Overbooking control: prevent issues, relocate guests, and maintain satisfaction.
- Billing and disputes mastery: correct folios, process payments, and resolve complaints.
- Front desk workflow excellence: use checklists, prioritize tasks, and remain calm.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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