Hotel Customer Service Protocols Course
This course equips hotel staff with essential customer service protocols to ensure consistent, five-star guest experiences. Participants master front desk scripts, efficient check-in and check-out procedures, effective complaint handling, de-escalation techniques, and seamless coordination across departments like housekeeping and food & beverage. Ideal for travel and tourism professionals aiming to deliver memorable stays through professional standards, body language, recordkeeping, and feedback collection.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
Gain practical standards for all guest interactions in hotels, covering professional greetings, body language, scripts, shift checklists, inter-department coordination, and recordkeeping. Master complaint handling, de-escalation, and feedback methods to provide efficient, consistent, and exceptional service from check-in to check-out.
Elevify advantages
Develop skills
- Front desk scripting for consistent greetings and farewells.
- Guest-first mindset using hospitality principles.
- Shift coordination with checklists for housekeeping and F&B.
- Mastery of fast, accurate check-in and check-out protocols.
- Complaint resolution with empathy, ownership, and clear logs.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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