Log in
Choose your language

Hospitality & Tourism Quality Management Course

Hospitality & Tourism Quality Management Course
4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course provides essential tools for setting quality standards, tracking performance, and resolving issues swiftly in hospitality and tourism. You will learn to utilize reviews and surveys as key performance indicators, chart guest journeys, define service levels, assess risks, conduct audits, and implement SOPs, checklists, and training plans to enhance satisfaction, minimize complaints, and maintain reliable operations.

Elevify advantages

Develop skills

  • Develop tourism KPIs by converting reviews and surveys into measurable quality indicators.
  • Create SMART service standards tailored to each phase of the tourist experience.
  • Develop SOPs, checklists, and SLAs to ensure reliable travel quality.
  • Handle complaints efficiently through structured intake, escalation, and resolution processes.
  • Drive ongoing improvements via risk analysis, audits, and PDCA cycles.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Correctional System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

FAQs

Who is Elevify? How does it work?

Do the courses have certificates?

Are the courses free?

What is the course workload?

What are the courses like?

How do the courses work?

What is the duration of the courses?

What is the cost or price of the courses?

What is an EAD or online course and how does it work?

PDF Course