Hospitality & Tourism Quality Management Course
Gain expertise in Hospitality & Tourism Quality Management using practical tools to monitor KPIs, establish service standards, mitigate risks, train staff, and leverage guest feedback for continuous enhancements throughout the travel journey. This course equips you to elevate satisfaction and operational consistency.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course provides essential tools for setting quality standards, tracking performance, and resolving issues swiftly in hospitality and tourism. You will learn to utilize reviews and surveys as key performance indicators, chart guest journeys, define service levels, assess risks, conduct audits, and implement SOPs, checklists, and training plans to enhance satisfaction, minimize complaints, and maintain reliable operations.
Elevify advantages
Develop skills
- Develop tourism KPIs by converting reviews and surveys into measurable quality indicators.
- Create SMART service standards tailored to each phase of the tourist experience.
- Develop SOPs, checklists, and SLAs to ensure reliable travel quality.
- Handle complaints efficiently through structured intake, escalation, and resolution processes.
- Drive ongoing improvements via risk analysis, audits, and PDCA cycles.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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