Hospitality Receptionist Training
Master front desk essentials, reservations, guest communication, and complaint handling. This Hospitality Receptionist Training builds confident, service-focused professionals ready for 4-star city hotels and global travel and tourism careers. Gain skills in professional greetings, active listening, de-escalation, phone and email communication, accurate reservations, PMS check-in workflows, and post-stay documentation to ensure smooth guest experiences and high-standard service daily.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
Hospitality Receptionist Training builds confident front desk skills for busy city hotels. Learn professional greetings, active listening, and de-escalation for stressed guests, plus clear phone and email communication. Practice accurate reservations, rate and inventory basics, PMS check-in workflows, complaint handling, and post-stay documentation so you deliver smooth stays and consistent, high-standard service every day.
Elevify advantages
Develop skills
- Guest communication mastery: handle calls, emails, and in-person requests with ease.
- Fast, accurate reservations: manage rates, policies, and PMS bookings like a pro.
- Professional check-in flow: welcome guests, verify docs, and solve late arrival issues.
- Complaint recovery skills: de-escalate, document cases, and offer smart compensation.
- Guest profile optimization: log preferences and post-stay notes to boost repeat stays.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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