Hospitality Reception Training
Gain essential front desk skills for hospitality and tourism, including professional check-ins, effective guest communication, complaint resolution, overbooking management, local advice, and multitasking techniques. Provide polished, confident service to international guests on every shift, ensuring smooth operations and high satisfaction.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with practical skills for handling check-ins, guest interactions, and front desk tasks confidently. You'll master precise English phrases for greetings, resolving issues, and managing complaints, along with PMS tools, overbooking solutions, local recommendations, multitasking, and time management to ensure seamless, professional guest experiences from arrival to departure.
Elevify advantages
Develop skills
- Master efficient, courteous check-ins compliant with all standards.
- Resolve guest conflicts using calm, effective English responses.
- Operate front desk systems like PMS, track room status, and follow procedures.
- Offer expert local directions, safety advice, and personalized recommendations.
- Handle multitasking by prioritizing guests, queues, and tasks effectively.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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