Hospitality Course
This practical course equips you with essential front desk and guest service skills for the hospitality industry, focusing on efficient operations, conflict resolution, and safety standards.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This short, practical Hospitality Course builds real front desk and guest service skills. Learn smooth check-in procedures, professional phone etiquette, PMS basics, payment handling, and accurate record keeping. Practice calm complaint resolution, conflict de-escalation, and service recovery. Gain local area knowledge, budget-friendly recommendations, and safe, efficient breakfast service operations with strong hygiene and food safety standards.
Elevify advantages
Develop skills
- Local tips & itineraries: design low-cost, high-value city plans for guests.
- Front desk mastery: execute fast, accurate check-in, payment, and phone handling.
- Guest conflict resolution: de-escalate complaints with calm, scripted responses.
- Breakfast service & food safety: run a clean, efficient, allergy-aware buffet.
- Hotel records & reports: document incidents, handovers, and PMS data correctly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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