Head Waiter Training
Master essential head waiter skills for success in bars and restaurants. This course teaches crisis management, team leadership, guest recovery, and service flow strategies to manage high-pressure situations, safeguard the guest experience, and ensure smooth operations every shift. Gain practical tools like scripts and checklists for consistent, high-quality results in dining room leadership.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This practical Head Waiter Training course develops leadership, crisis management, and guest recovery expertise. Participants learn to oversee dining room operations seamlessly, coordinate with kitchen and bar teams, handle staff shortages, address complaints effectively, and boost team morale. It provides actionable scripts, checklists, and templates to enhance service efficiency, preserve guest satisfaction, and achieve reliable high performance across all shifts.
Elevify advantages
Develop skills
- Crisis management: handle equipment failures and service issues in real time.
- Team leadership: run briefings, coach servers, and keep morale high under pressure.
- Dining room control: balance sections, manage reservations, and optimize table turns.
- Kitchen-bar coordination: pace tickets, manage delays, and protect guest experience.
- Guest recovery: resolve complaints fast, apply comps, and rebuild loyalty.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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