Head Waiter / Dining Room Manager Course
Elevate your expertise as a Head Waiter or Dining Room Manager with this comprehensive course. Gain proficiency in scripting guest journeys, managing allergies and incidents, coordinating teams during busy periods, and applying performance metrics. Designed to enhance service quality, accelerate table turnover, and maximize guest satisfaction in restaurants and bars across Canada.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips aspiring Head Waiters and Dining Room Managers with essential tools to evaluate operations, improve seating efficiency, and enhance service flow from guest arrival to departure. Participants will master scripting guest interactions, handling allergies and incidents, coordinating during peak hours, and fostering effective communication. Develop strong leadership skills through defined roles, key performance indicators, and targeted micro-training to ensure your team provides swift, safe, and uniform guest experiences on every shift.
Elevify advantages
Develop skills
- Service diagnostics: Assess guest experiences, resolve bottlenecks, and increase table turnover.
- Guest journey design: Create scripts for welcomes, upsells, and farewells to boost revenue.
- Allergy and incident control: Handle risks, document events, and safeguard the establishment.
- Team leadership: Instruct staff, allocate zones, and manage peak service seamlessly.
- Performance coaching: Monitor KPIs, conduct drills, and rapidly improve service standards.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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