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Telephony Training

Telephony Training
4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course provides hands-on training in modern VoIP and unified communications systems. Participants will learn to evaluate platforms, create call flows, establish numbering plans, align features with user requirements, develop end-user training, manage rollouts, and troubleshoot issues to ensure reliable telephony services including calls, messaging, and voicemail.

Elevify advantages

Develop skills

  • Design VoIP and UC solutions by selecting platforms, mapping features, and securing SIP trunks.
  • Develop numbering plans including user groups, extensions, and PSTN porting procedures.
  • Create UC call flows for presence, softphones, remote workers, queues, and voicemail systems.
  • Manage UC rollouts with communication plans, pilot testing, go-live assistance, and user adoption strategies.
  • Troubleshoot rapidly issues like softphone connectivity, logins, audio problems, and voicemail-to-email delivery.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students are saying

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to switch platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the presentation style and video transcription, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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