Telephony Training
Gain expertise in contemporary telephony through practical VoIP, SIP, and unified communications. Cover platform assessment, numbering plan creation, call flow design, security measures, deployment strategies, and efficient troubleshooting to provide dependable voice services for organizations. This comprehensive program equips learners with essential skills for implementing high-quality communication solutions.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course provides hands-on training in modern VoIP and unified communications systems. Participants will learn to evaluate platforms, create call flows, establish numbering plans, align features with user requirements, develop end-user training, manage rollouts, and troubleshoot issues to ensure reliable telephony services including calls, messaging, and voicemail.
Elevify advantages
Develop skills
- Design VoIP and UC solutions by selecting platforms, mapping features, and securing SIP trunks.
- Develop numbering plans including user groups, extensions, and PSTN porting procedures.
- Create UC call flows for presence, softphones, remote workers, queues, and voicemail systems.
- Manage UC rollouts with communication plans, pilot testing, go-live assistance, and user adoption strategies.
- Troubleshoot rapidly issues like softphone connectivity, logins, audio problems, and voicemail-to-email delivery.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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