Telephony Switching Equipment Operations Course
Gain expertise in telephony switching operations through practical training in routing, signaling, trunking, monitoring, and incident response. Develop skills to quickly diagnose faults, stabilize traffic, safeguard SLAs, and ensure reliable performance of carrier-grade voice networks. This course equips you with essential techniques to minimize downtime and maintain high-quality voice services.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course provides hands-on skills for operating, monitoring, and stabilizing modern telephony switching platforms. Key topics include call flows, routing, signaling, trunking, codecs, alarms, and redundancy. Participants learn structured approaches to incident response, diagnostics, remediation, and post-incident analysis to minimize downtime, protect service level agreements, and ensure reliable voice services.
Elevify advantages
Develop skills
- Incident triage and diagnostics: Use live alarms, traces, and KPIs to fix faults quickly.
- Digital exchange mastery: Operate trunks, routing, codecs, and redundancy safely.
- Routing and signaling troubleshooting: Resolve SS7, SIP, CDR, and one-way audio issues.
- Monitoring and capacity control: Design alerts, trunks, and tests to prevent outages.
- Rapid remediation skills: Reroute traffic, restore links, and verify stable call flows.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to switch platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the presentation style and video transcription, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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