Telephony Equipment Monitoring Course
This course equips you with essential skills for monitoring telephony equipment to ensure reliable voice services. You will explore switching architecture, critical KPIs, alarm patterns, and incident management processes to quickly identify faults, safeguard service levels, and maintain high-performance telecom networks.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
Gain hands-on expertise in telephony monitoring, covering switching systems, vital KPIs, and alarm responses to swiftly detect and fix voice service problems. Master monitoring tools, systematic troubleshooting, secure fixes and escalations, plus professional reporting for tickets, logs, and vendor communications to deliver top-tier voice quality.
Elevify advantages
Develop skills
- Master telephony KPIs: monitor ASR, GoS, MOS, and congestion live.
- Rapid incident handling: assess, prioritize, and escalate efficiently.
- Switching fault isolation: analyze SS7/SIP traces and KPIs swiftly.
- Build monitoring dashboards: track trunks, signaling, and CPU via NMS/EMS.
- Produce trusted reports: create tickets, timelines, and RCA for vendors.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
Your classes are perfect. I got the one-year package and finally have the chance to follow several topics I'm interested in without having to switch platforms... thank you for everything you do, I've already recommended you to others...

Giulio CarloDigital Marketing Student
I like how the lessons get straight to the point and how I can switch chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the way the videos are presented and transcribed, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast and easy to use. The variety of content and the extra videos really help with learning.

Giulio CarloPrompt Engineering Student
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