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Telephony Equipment Monitoring Course

Telephony Equipment Monitoring Course
4 to 360h flexible workload
certificate valid in your country

What will I learn?

Gain hands-on expertise in telephony monitoring, covering switching systems, vital KPIs, and alarm responses to swiftly detect and fix voice service problems. Master monitoring tools, systematic troubleshooting, secure fixes and escalations, plus professional reporting for tickets, logs, and vendor communications to deliver top-tier voice quality.

Elevify advantages

Develop skills

  • Master telephony KPIs: monitor ASR, GoS, MOS, and congestion live.
  • Rapid incident handling: assess, prioritize, and escalate efficiently.
  • Switching fault isolation: analyze SS7/SIP traces and KPIs swiftly.
  • Build monitoring dashboards: track trunks, signaling, and CPU via NMS/EMS.
  • Produce trusted reports: create tickets, timelines, and RCA for vendors.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students are saying

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to switch platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the presentation style and video transcription, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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