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General Telephony Course

General Telephony Course
4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course offers a practical overview of voice systems including PSTN, TDM PBXs, VoIP, SIP, and RTP. Participants learn to design dial plans, call flows, numbering schemes, plan migrations, manage analog devices, and integrate IP or cloud PBXs. It covers QoS, security, redundancy, E911, and testing for reliable calling setups.

Elevify advantages

Develop skills

  • Design VoIP systems: select codecs, map call flows, and deploy IP or cloud PBXs.
  • Create dial plans: set up DIDs, IVRs, hunt groups, and extensions.
  • Optimize QoS and failover: prioritize voice packets, ensure redundancy, and route E911.
  • Deploy SIP trunks and SBCs: secure connections, normalize signals, and verify PSTN links.
  • Execute PSTN to VoIP transitions: configure hybrids, port numbers, and support legacy devices.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Correctional System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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