Jira Service Desk training
4.8/5
Master Jira Service Management Cloud for IT support. Learn to set up projects, design request types and portals, configure SLAs, queues, automation, workflows, dashboards, and reports to reduce resolution times, improve customer satisfaction, and create scalable ITSM processes for high-performing teams.

4.8 in rating
4 to 360h flexible workload
certificate valid in your country
What will I learn?
Gain hands-on expertise in Jira Service Management Cloud. Configure service projects, create user-friendly request types and portals, implement SLAs and automation, build queues for support teams, set up approvals, workflows, dashboards, reports, and plan knowledge bases, communication, and email-to-portal transitions.
Elevify advantages
Develop skills
- Configure JSM projects using ITSM templates, roles, SSO, and licensing efficiently.
- Design intuitive request portals with clear types, forms, and user-friendly interfaces.
- Master SLAs, priorities, and scalable automation rules for service delivery.
- Engineer workflows including approvals, incident management, and secure processes.
- Build dashboards, reports, KPIs, and CSAT metrics for managerial insights.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students are saying
Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to switch platforms... I thank you for everything you do, I've already recommended you to other people...

Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.

Mariana FerresPhotography Student
I like the content and the presentation style and video transcription, which speeds up the process!

Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.

André FelipePrompt Engineering Student
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