IT troubleshooting training
This course equips you with essential skills for real-world IT support. Learn to swiftly diagnose email delivery failures, accelerate slow Windows laptops using built-in diagnostics, fix chat and cloud app outages, and restore network drive access. Employ proven, repeatable workflows relied upon by professional IT teams to minimize downtime and enhance system reliability across modern environments.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
Gain expertise in efficient IT troubleshooting through practical training. Diagnose and resolve email delivery failures, mailbox and gateway problems using SPF, DKIM, DMARC fundamentals. Optimize sluggish Windows laptops with diagnostic tools and safe fixes. Address chat disruptions, cloud application failures, and shared drive access issues via systematic processes, effective communication, and strategies to prevent repeat problems.
Elevify advantages
Develop skills
- Diagnose email delivery: trace, analyze, and resolve missing messages rapidly.
- Tune Windows laptops: leverage native tools to eliminate performance lags quickly.
- Stabilize cloud apps: identify and fix chat and video call interruptions promptly.
- Repair network drives: reinstate shared file access, permissions, and mappings.
- Master logical troubleshooting: implement structured, repeatable processes for all IT issues.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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