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IT support technician training

IT support technician training
4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course equips you with practical skills for IT support roles, covering ticket triage, SLAs, Windows accounts, Active Directory, identity management, Wi-Fi, printers, and collaboration tools using proven diagnostics. Develop strong communication, documentation, and remote support skills in a structured program.

Elevify advantages

Develop skills

  • Wi-Fi and network diagnostics: Resolve connectivity issues using essential CLI tools.
  • Printer and print server troubleshooting: Fix queues, spooler errors, and driver problems quickly.
  • Windows and Active Directory account recovery: Handle login issues, account locks, and domain joins.
  • Account provisioning and file permissions: Set up users and manage secure file shares efficiently.
  • Help desk communication skills: Manage tickets, meet SLAs, and deal with challenging users professionally.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students are saying

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to switch platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the presentation style and video transcription, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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