IT support technician training
Gain hands-on expertise in resolving real IT support challenges, including Wi-Fi and network diagnostics, printer repairs, Windows and Active Directory account management, user onboarding, and professional help desk communication with SLAs to advance your career in IT support.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with practical skills for IT support roles, covering ticket triage, SLAs, Windows accounts, Active Directory, identity management, Wi-Fi, printers, and collaboration tools using proven diagnostics. Develop strong communication, documentation, and remote support skills in a structured program.
Elevify advantages
Develop skills
- Wi-Fi and network diagnostics: Resolve connectivity issues using essential CLI tools.
- Printer and print server troubleshooting: Fix queues, spooler errors, and driver problems quickly.
- Windows and Active Directory account recovery: Handle login issues, account locks, and domain joins.
- Account provisioning and file permissions: Set up users and manage secure file shares efficiently.
- Help desk communication skills: Manage tickets, meet SLAs, and deal with challenging users professionally.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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