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IT support technician training

IT support technician training
4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course equips you with practical skills for IT support roles, covering ticket triage, SLAs, Windows accounts, Active Directory, identity management, Wi-Fi, printers, and collaboration tools using proven diagnostics. Develop strong communication, documentation, and remote support skills in a structured program.

Elevify advantages

Develop skills

  • Wi-Fi and network diagnostics: Resolve connectivity issues using essential CLI tools.
  • Printer and print server troubleshooting: Fix queues, spooler errors, and driver problems quickly.
  • Windows and Active Directory account recovery: Handle login issues, account locks, and domain joins.
  • Account provisioning and file permissions: Set up users and manage secure file shares efficiently.
  • Help desk communication skills: Manage tickets, meet SLAs, and deal with challenging users professionally.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Correctional System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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