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Customer Relationship Management Course

Customer Relationship Management Course
4 to 360h flexible workload
certificate valid in your country

What will I learn?

This Customer Relationship Management Course shows you how to design a practical CRM data model, clean and migrate records, and build reliable dashboards for pipeline, revenue, and support performance. Learn to define secure roles, protect sensitive fields, and configure audit trails while creating automated lead, ticket, and follow-up workflows that drive adoption, clear reporting, and measurable business results.

Elevify advantages

Develop skills

  • Design CRM data models: map Accounts, Contacts, Leads, and Deals fast.
  • Build clean CRM databases: dedupe, standardize, and validate customer data.
  • Configure secure CRM access: set roles, field security, and audit trails.
  • Automate sales and support: create lead routing, SLAs, and ticket workflows.
  • Create executive CRM dashboards: track MRR, churn, pipeline, and support KPIs.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students are saying

Your classes are perfect. I purchased the one-year package and finally have the opportunity to follow various topics of interest without needing to switch platforms... I thank you for everything you do, I've already recommended you to other people...
Giulio Carlo
Giulio CarloDigital Marketing Student
I like how the lessons are straight to the point and how I can change chapters and skip content I don't need.
Mariana Ferres
Mariana FerresPhotography Student
I like the content and the presentation style and video transcription, which speeds up the process!
Luciana Alvarenga
Luciana AlvarengaNail Design Student
The platform is fast, simple to use. The diversity of content and complementary videos really help with learning.
André Felipe
André FelipePrompt Engineering Student

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