AI Automation Course
Master AI-driven automation for customer support, transforming email-to-CRM workflows. Build intelligent AI agents and RPA integrations to slash manual tasks, speed up ticket handling, improve data precision, and ensure ongoing success through vigilant monitoring, strong governance, and human-in-the-loop controls.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course teaches mapping manual email-to-ticket processes, spotting bottlenecks, and prioritizing automation for best results. You'll create strong AI and RPA workflows, set up data structures, and include human oversight. Gain skills in choosing tools, ensuring security, tracking performance, and monitoring key metrics to keep your customer support automation reliable, secure, and simple to manage.
Elevify advantages
Develop skills
- Design AI-RPA workflows: map email-to-CRM processes with smooth human handoffs.
- Build robust prompts: create, test, and oversee LLM agents for ticket handling.
- Integrate tools quickly: link LLMs, RPA, and CRMs using secure APIs and logs.
- Operationalize securely: monitor KPIs, handle risks, and govern AI automations.
- Analyze processes: measure pain points and scope high-return automations.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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