Support Training
Support Training provides social workers and helpers with essential tools for delivering trauma-informed chat support, managing crisis de-escalation, upholding ethical boundaries, and making effective referrals. Participants learn to compose clear, compassionate messages that safeguard user safety, privacy, and their own mental wellbeing in high-pressure digital environments.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with practical tools for handling sensitive online chats confidently. You'll master trauma-informed communication, crisis de-escalation techniques, and crafting clear, compassionate messages within time and length constraints. Develop expertise in ethical boundaries, privacy protection, referrals, and follow-up care, all while prioritizing your wellbeing through self-care, supervision, and continuous professional growth in a concise, impactful program.
Elevify advantages
Develop skills
- Trauma-informed chat communication: respond with clarity, empathy, and safety.
- Crisis de-escalation online: calm intense emotions and know when to escalate.
- Ethical digital support: protect privacy, explain limits, and document chats.
- Rapid referral skills: link users to crisis, housing, and mental health resources.
- Resilience for helpers: manage vicarious trauma with practical self-care tools.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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