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Support Training

Support Training
4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course equips you with practical tools for handling sensitive online chats confidently. You'll master trauma-informed communication, crisis de-escalation techniques, and crafting clear, compassionate messages within time and length constraints. Develop expertise in ethical boundaries, privacy protection, referrals, and follow-up care, all while prioritizing your wellbeing through self-care, supervision, and continuous professional growth in a concise, impactful program.

Elevify advantages

Develop skills

  • Trauma-informed chat communication: respond with clarity, empathy, and safety.
  • Crisis de-escalation online: calm intense emotions and know when to escalate.
  • Ethical digital support: protect privacy, explain limits, and document chats.
  • Rapid referral skills: link users to crisis, housing, and mental health resources.
  • Resilience for helpers: manage vicarious trauma with practical self-care tools.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Correctional System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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