Social Service Assistant Training
This course equips aspiring social service assistants with vital skills in client intake and triage, efficient scheduling, precise records management, strict confidentiality, proper documentation, and effective communication. Participants learn to support social workers and deliver empathetic, accurate client services while maintaining organization, compliance, and responsiveness in fast-paced environments.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
Gain hands-on skills in managing demanding schedules, coordinating appointments, and maintaining precise client records. Master intake and triage processes, documentation protocols, and privacy protections. Develop proficient phone, email, and written communication to assist clients effectively and keep teams organized, compliant, and responsive.
Elevify advantages
Develop skills
- Client intake and triage: collect essential information, evaluate needs, and direct cases promptly.
- Records management: organize, protect, and review client files to ensure compliance.
- Scheduling support: handle calendars, waitlists, and reminders for social workers.
- Confidentiality practices: safeguard client information across calls, files, and systems.
- Professional communication: craft clear, compassionate messages in English.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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