Mediation Agent Training
This course equips participants with essential mediation skills for social work in public spaces. Learners will analyze conflicts, identify stakeholders, facilitate inclusive dialogues, and create sustainable community agreements to foster safer, collaborative neighborhoods and enduring peace.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
Participants gain practical tools to assess public space conflicts, identify stakeholders, and foster trust across diverse communities. The training covers designing inclusive mediation processes, developing actionable plans and agreements, collaborating with authorities, and applying monitoring and evaluation techniques for long-term peacebuilding.
Elevify advantages
Develop skills
- Identify conflicts by mapping stakeholders, needs, and tensions in public spaces.
- Design safe and inclusive mediation sessions with effective dialogue methods.
- Facilitate discussions using circles, world cafés, and role-playing exercises.
- Develop action agreements and community pacts with follow-up strategies.
- Monitor outcomes by tracking indicators, collecting feedback, and adjusting plans.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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