Conflict Resolution Methods & Group Dynamics Course
Gain confidence in navigating complex group dynamics within social work settings. Master conflict resolution strategies, de-escalation techniques, restorative methods, and trauma-informed facilitation to ease tensions, foster trust, and ensure support groups remain safe and welcoming for all participants.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This practical course enhances your ability to lead challenging support groups using proven conflict resolution techniques and trauma-sensitive approaches. You'll master reading group interactions, calming heated situations, establishing clear guidelines, and handling disruptive behaviors while safeguarding your mental health. Acquire ready-to-use tools, dialogue scripts, and session outlines for immediate application in community environments.
Elevify advantages
Develop skills
- Lead support groups by applying key group dynamics principles in live sessions.
- Quickly defuse conflicts using Nonviolent Communication, de-escalation tactics, and trauma-aware scripts.
- Safely manage challenging behaviors like sarcasm, side conversations, and dominant talkers.
- Create effective short interventions with structured plans for 3-4 high-impact resolution sessions.
- Safeguard personal wellbeing through ethical practices, firm boundaries, and anti-burnout strategies.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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