Quality Management in Archives and Libraries Course
Enhance cataloging accuracy and user services in archives and libraries through effective quality management techniques. Master identifying errors, defining SMART objectives, monitoring performance indicators, mitigating risks, and implementing straightforward processes to elevate precision, uniformity, and customer satisfaction across operations.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course teaches assessment of cataloging and user service issues in archives and libraries, designing precise quality indicators, and establishing SMART, measurable goals. Participants gain hands-on skills in error detection workflows, gathering feedback, monitoring services, developing action plans, managing risks, and maintaining improvements via tools, templates, and training programs.
Elevify advantages
Develop skills
- Design quality metrics for cataloging and service performance indicators.
- Write SMART objectives to establish trackable quality targets.
- Implement QA workflows to detect, fix, and prevent cataloging errors.
- Improve user services with standardized scripts, surveys, and feedback.
- Plan risk mitigation and actions to maintain quality improvements.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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