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Telephone Switchboard Training

Telephone Switchboard Training
4 to 360h flexible workload
certificate valid in your country

What will I learn?

Telephone Switchboard Training provides practical, step-by-step skills to manage modern PBX and multi-line systems confidently. Learners master clear greeting and hold scripts, de-escalate upset callers, route complex calls, handle errors professionally, and use tools like call logging, confidentiality protocols, voicemail, and forwarding for accurate, efficient, high-standard service.

Elevify advantages

Develop skills

  • Professional call control: handle multi-line PBX traffic with calm precision.
  • De-escalation scripts: calm upset callers and deliver bad news respectfully.
  • Smart call routing: screen, prioritize, and transfer executives’ calls flawlessly.
  • Error recovery: fix misrouted or dropped calls fast and log incidents clearly.
  • Confidential handling: manage HR, legal, and executive calls with strict privacy.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Correctional System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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