Telephone Switchboard Training
Master modern telephone switchboard skills for secretarial roles: manage multi-line PBX systems, route calls under pressure, use professional scripts, handle sensitive conversations, log incidents accurately, and deliver calm, confident service every time. This training builds confidence in handling complex calls, ensuring efficient and professional interactions.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
Telephone Switchboard Training provides practical, step-by-step skills to manage modern PBX and multi-line systems confidently. Learners master clear greeting and hold scripts, de-escalate upset callers, route complex calls, handle errors professionally, and use tools like call logging, confidentiality protocols, voicemail, and forwarding for accurate, efficient, high-standard service.
Elevify advantages
Develop skills
- Professional call control: handle multi-line PBX traffic with calm precision.
- De-escalation scripts: calm upset callers and deliver bad news respectfully.
- Smart call routing: screen, prioritize, and transfer executives’ calls flawlessly.
- Error recovery: fix misrouted or dropped calls fast and log incidents clearly.
- Confidential handling: manage HR, legal, and executive calls with strict privacy.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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