Switchboard Operator Training
Gain essential switchboard skills for secretarial positions: manage high call volumes, prioritize queues, apply professional scripts, handle urgent escalations, ensure confidentiality, and monitor performance metrics to provide efficient, precise executive phone support.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This practical course trains confident switchboard operators to manage calls efficiently using modern phone systems, effective greetings, precise routing questions, prioritization techniques, queue and time management, escalation protocols, message templates, documentation, and performance metrics for ongoing service enhancement.
Elevify advantages
Develop skills
- Professional call handling: master greetings, tone, and clear transfers fast.
- Priority call routing: apply SOPs to triage, escalate, or message in seconds.
- Multi-line management: handle queues, holds, and callbacks with calm control.
- Telephony tools fluency: use PBX, VoIP, IVR, and analytics for smoother service.
- Continuous improvement: track ASA, AHT, and quality to refine receptionist work.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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