Receptionist & Concierge Course
This Receptionist and Concierge Training course equips learners with core front-desk competencies, including clear communication, visitor verification and access management, secure package handling with chain-of-custody tracking, efficient time management under pressure, and basic incident response for suspicious items. It fosters professionalism, composure, and meticulous recordkeeping vital for secretariat and concierge roles in secure environments.
4 to 360h flexible workload
certificate valid in your country
What will I learn?
This practical Receptionist and Concierge Training course develops essential front-desk skills in communication, visitor registration, access control, safety protocols, and professional conduct. Participants learn effective greeting techniques, de-escalation methods, multitasking approaches, time management strategies, package handling procedures, logging systems for digital and paper records, chain-of-custody processes, and responses to suspicious items to ensure security for people, property, and information daily.
Elevify advantages
Develop skills
- Master front-desk communication: greet visitors warmly, de-escalate issues, and provide clear guidance swiftly.
- Implement visitor access control: check identifications, distribute badges, and adhere to security protocols.
- Handle packages securely: maintain logs, store items properly, and ensure chain-of-custody compliance.
- Optimize reception time management: prioritize tasks effectively, multitask efficiently, and remain calm.
- Develop incident response skills: identify suspicious items, respond safely, and document incidents accurately.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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