Reception Course
This course equips receptionists with essential skills for confident front desk performance, covering greetings, registration, communication, tech tools, conflict resolution, and policy compliance through practical exercises and role-plays.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This Reception Course builds confident front desk performance with practical, ready-to-use skills. Learn professional greetings, visitor registration, conflict de-escalation, and clear phone communication with scripts and role-plays. Master email confirmations, logs, booking tools, and incident notes while balancing service, security, time management, and policy compliance for a smooth, reliable reception experience.
Elevify advantages
Develop skills
- Front desk etiquette: handle in-person visitors with calm, pro service.
- Call control mastery: manage, transfer, and close calls with confidence.
- Reception tech skills: use phones, email, logs, and booking tools efficiently.
- Conflict resolution: de-escalate issues while enforcing company policies.
- Business writing polish: craft clear, polite emails, notes, and incident logs.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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