Reception Agent Training
Gain mastery in reception agent skills for front desk roles, covering check-ins, PMS operations, payments, guest requests, and conflict management. Develop prioritization techniques, communication scripts, and service recovery methods to provide professional, efficient experiences consistently across all guest interactions.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This course equips you with essential skills to handle check-ins, manage property management system workflows, and process payments confidently. You'll learn to prioritize guests in peak times, manage upgrades, overbookings, special requests, and use effective communication scripts for policies and conflict resolution, ensuring seamless arrivals, stays, and departures.
Elevify advantages
Develop skills
- Master rapid check-ins by optimizing PMS workflows and room assignments efficiently.
- Excel in front desk triage to prioritize guests, multitask effectively, and manage high-traffic periods.
- Ensure secure payments and ID verification by applying precise hotel policies for all methods.
- Handle diverse guest scenarios including walk-ins, upgrades, late check-outs, and family bookings.
- Deploy conflict recovery strategies to de-escalate situations, provide solutions, and record incidents properly.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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