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Reception Agent Training

Reception Agent Training
4 to 360h flexible workload
certificate valid in your country

What will I learn?

This course equips you with essential skills to handle check-ins, manage property management system workflows, and process payments confidently. You'll learn to prioritize guests in peak times, manage upgrades, overbookings, special requests, and use effective communication scripts for policies and conflict resolution, ensuring seamless arrivals, stays, and departures.

Elevify advantages

Develop skills

  • Master rapid check-ins by optimizing PMS workflows and room assignments efficiently.
  • Excel in front desk triage to prioritize guests, multitask effectively, and manage high-traffic periods.
  • Ensure secure payments and ID verification by applying precise hotel policies for all methods.
  • Handle diverse guest scenarios including walk-ins, upgrades, late check-outs, and family bookings.
  • Deploy conflict recovery strategies to de-escalate situations, provide solutions, and record incidents properly.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Correctional System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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