Physical and Telephone Reception Training
This course equips you with essential skills for front-desk and phone reception in secretariat roles. You will master professional greetings, efficient check-in processes, clear call scripts, voicemail management, and visitor flow. Key focuses include upholding confidentiality, privacy, and document security, alongside de-escalation techniques, time management, and multitasking to maintain a calm, organized reception environment with confidence and professionalism.
4 to 360h flexible workload
certificate valid in your country
What will I learn?
Gain confidence in face-to-face and phone reception through practical training. Master professional greetings, check-in procedures, visitor management, call scripts, voicemail protocols, and logging. Develop skills in confidentiality, privacy, security, de-escalation, time management, and multitasking for an efficient reception area.
Elevify advantages
Develop skills
- Front desk greeting mastery: convert walk-ins into scheduled appointments fast.
- Professional phone etiquette: handle new, existing, and misdirected calls smoothly.
- Confidential reception skills: protect client data, documents, and conversations.
- De-escalation at reception: calm upset visitors and manage long waiting times.
- Reception documentation: log visitors, calls, and messages with clear, usable notes.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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