4 to 360h flexible workload
certificate valid in your country
What will I learn?
The Key Account Management Course provides practical tools to safeguard and expand strategic SaaS accounts. Learn to analyze usage, support data, and financial indicators, develop 12-month account plans, map stakeholders, and create targeted communications. Master churn prevention, expansion strategies, negotiation techniques, and risk dashboards to drive renewals, upsells, and long-term customer value confidently.
Elevify advantages
Develop skills
- SaaS account diagnostics: interpret usage, support, and revenue to identify risks quickly.
- 12-month key account plans: establish KPIs, milestones, and actions that deliver results.
- Stakeholder mapping: engage CFOs, CIOs, and executives with customized value propositions.
- Expansion playbooks: create cross-sell and upsell strategies that increase ARR rapidly.
- Risk mitigation systems: develop alerts, playbooks, and reviews to avert churn.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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