Customer Service in the Sales Process Course
This course equips you with essential customer service skills for sales success: deliver impactful greetings, quickly understand customer needs, expertly handle objections, de-escalate tense situations, and confidently close deals. You'll also learn to foster loyalty and repeat business, elevating your role as a top sales professional through practical techniques and continuous improvement.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
Gain confidence in greeting customers, assessing their needs, and smoothly guiding them through the sales process from fitting room to checkout. Master de-escalation techniques, clear refund policies, objection handling, and persuasive closing strategies. Develop solid product expertise, provide easy garment care tips, and leverage follow-up, feedback, and self-reflection for ongoing improvement in every customer interaction.
Elevify advantages
Develop skills
- Master de-escalation to quickly calm upset customers using effective phrases.
- Craft high-impact greetings that build instant trust and rapport.
- Handle objections on price, fit, and quality to secure more sales.
- Provide needs-based styling by matching outfits to individual preferences.
- Implement after-sales follow-up with care advice to encourage loyalty.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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