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Commercial Employee Training

Commercial Employee Training
4 to 360h flexible workload
certificate valid in your country

What will I learn?

This training equips retail staff with essential skills to manage customer complaints, returns, and challenging encounters effectively. Participants gain proficiency in de-escalation strategies, precise policy application, fraud detection, streamlined checkout processes, superior communication, product recommendations, subtle sales techniques, empathy building, stress control, and ongoing performance enhancement for superior customer satisfaction and sales outcomes.

Elevify advantages

Develop skills

  • Customer conflict resolution: swiftly calm complaints using effective scripts.
  • Retail sales consulting: recommend products based on customer needs and apply gentle closing techniques.
  • Checkout and queue management: accelerate lines while upholding high service standards.
  • Policy and payment processing: enforce store policies and handle cash or card transactions securely.
  • Continuous improvement practices: leverage feedback to enhance empathy and persuasive abilities.

Suggested summary

Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.
Workload: between 4 and 360 hours

What our students say

I was just promoted to Intelligence Advisor for the Correctional System, and the course from Elevify was crucial for me to be the chosen one.
EmersonPolice Investigator
The course was essential to meet the expectations of my boss and the company I work for.
SilviaNurse
Great course. Lots of valuable information.
WiltonCivil Firefighter

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