Back Office Operations Course
This course equips you with essential skills to excel in back office operations for sales, focusing on streamlining order management, minimizing errors, enhancing CRM data quality, and improving delivery timeliness. You'll master practical tools, standard operating procedures, and key performance indicators to manage high-volume orders efficiently, resulting in a superior customer experience and operational excellence across the organization.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
Gain expertise in efficient back office operations for managing office equipment orders through this practical course. Cover order management basics, inventory principles, and CRM data accuracy, while implementing automation, templates, and standard procedures to minimize errors and delays. Develop abilities in performance metrics, task prioritization, clear communication, and risk management to process more orders precisely, update customers effectively, and ensure compliant, seamless fulfillment processes.
Elevify advantages
Develop skills
- Master order management: process complex B2B orders swiftly and precisely.
- Excel in CRM and ERP data handling: input, synchronize, and verify sales orders without errors.
- Implement simple automation: leverage checklists, macros, and workflows to reduce administrative workload.
- Drive KPI-focused operations: monitor cycle times, fill rates, and error levels in sales back office.
- Optimize customer service: handle delays, returns, and service agreements while retaining business.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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