Retail staff training course
Enhance retail sales using practical strategies including customer engagement scripts, fitting-room experiences, point-of-sale psychology, and visual merchandising. Equip staff to convert more customers, grow basket values, and provide exceptional in-store journeys.

4 to 360h flexible workload
certificate valid in your country
What will I learn?
This practical course teaches strategies to improve in-store performance through effective fitting-room services, simple promotions, and engaging micro-experiences that extend dwell time and increase basket size. Gain ready-to-use sales scripts, objection handling, closing techniques, plus merchandising, signage, and action-planning methods to elevate conversions and create enjoyable shopping experiences for all customers.
Elevify advantages
Develop skills
- Design engaging in-store experiences with quick, low-cost promotions to increase dwell time.
- Master retail sales scripts for greeting, qualifying, and closing sales efficiently.
- Apply visual merchandising basics to style products and boost conversions and basket size.
- Use POS sales psychology techniques like SPIN, FAB, and soft closes for add-on sales.
- Develop store action plans with roles, KPIs, and weekly strategies for sales growth.
Suggested summary
Before starting, you can change the chapters and the workload. Choose which chapter to start with. Add or remove chapters. Increase or decrease the course workload.What our students say
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